Relationship With Our Clients
- Include as a design collaborator
- Blur distinctions between client and studio
- Avoid professional language, ‘arch-speak’
We consider our clients to be bona fide members of our design teams. We make efforts to blur the distinctions that typically exist between client and architect. Our clients are invited into our working environment, not isolated in a conference room near the receptionist and toilets. Our guests wait in the same café used by our staff for lunch and coffee. Clients walk through the heart of the studio just to get to the conference room. We disdain the use of ‘archi-speak’, technical/professional language that can drive a wedge between client and architect, making communication one-sided. Technical language also limits the architect’s ability to fully listen, acting as a selective filter to what the client is saying.